About the Company
Staffinc is a leading workforce-as-a-service platform in Indonesia, supporting businesses with scalable manpower solutions and technology-driven workforce management. Our MPO (Manpower Outsourcing) business unit partners with diverse clients to deliver high-quality operational workforce solutions. We are looking for a Business Manager who can drive business performance, strengthen client relationships, and ensure operational excellence.
Job Description:
Business & Performance Management
- Lead and manage the MPO business review process by analyzing performance data, identifying gaps, and recommending improvement initiatives.
- Drive the strategic planning process for the business unit to ensure alignment with company objectives.
- Evaluate and implement initiatives proposed by the holding company, coordinating with stakeholders for successful execution.
Team Management & Development
- Establish and facilitate structured one-on-one meetings with team members to encourage open communication, performance tracking, and professional growth.
Client Relationship Management
- Conduct regular business reviews with clients, covering project status, performance metrics, and improvement areas.
- Organize and lead client meetings, acting as the primary point of contact to ensure satisfaction and smooth communication.
- Cultivate and maintain strong, long-term client relationships.
Financial & Administrative Coordination
- Provide weekly updates and collaborate with the Finance Team to ensure alignment between financial goals and business objectives.
- Manage the invoicing process, ensuring timely and accurate delivery of invoices to clients each month.
Contracting & Compliance
- Initiate and oversee the creation of PKS for projects, ensuring document completeness, compliance, and accuracy.
- Manage the contracting process for project workers, working closely with HR and Legal to ensure adherence to company policies and regulations.
Requirements:
- Bachelor’s degree in Business Management, Industrial Engineering, Economics, or a related field.
- 2–4 years of experience in business operations, account management, project management, or a similar role—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and client management abilities.
- Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
- Familiarity with contracting, compliance processes, and project documentation.
- Strong organizational skills with the ability to manage multiple priorities at once.
- Comfortable working in a fast-paced environment with shifting needs.
- Ability to lead discussions, facilitate meetings, and present business reviews effectively.
- Proficiency in spreadsheets, dashboards, and business analytics tools.
- Experience in MPO/outsource operations is a strong plus.